THE PROCESS
{ HOW IT ALL WORKS }
Finding the right Restaurant POS System that is right for you… In the beginning of the design phase we work closely with you to custom build a secure system that will not only fit your current needs but handle your business as it grows. We will create software solutions that are tailored to your menu for ease of ordering and flow of food preparation… from traditional to ipad, wired, wireless with or without the cloud. Configuring loyalty, gift, online ordering and customer experience platforms as needed to complete your desired specifications. Working through all database configurations; verifying menu, pricing and taxes prior to the next phase will insure a stress-free install.
In the beginning part of the process, POSPRO will assign a date that works for you and your contractor for the initial site survey… typically prior to the electrical rough-in. After the site survey, we will make a plan to secure your install date. Once the installation process has been completed, we will test the system by performing multiple mock go-live exercises to simulate real time scenarios. Testing the installation and equipment will confirm a clean and complete install for your restaurant.
Our onsite training is vital to your success. POSPRO will spend one day with you, your managers and employees training all on how the system works and every aspect of the hardware/software. This live hands-on training will provide you with the peace of mind that your employees understand the process thoroughly. Subsequent training can be performed, either onsite or remotely, as you transition employees or need retraining in specific areas.
+ SUPPORT
POSPRO Solutions will be onsite the day your business goes live. We believe this is the single most important aspect in lowering everyone’s stress on opening day. A POSPRO technician will be there to assist, change and adapt the system as needed. Following your first day of business, POSPRO provides 24/7 remote support to answer any questions and remedy any problems that might arise. POSPRO provides support to restaurants nationwide while creating partnerships with restaurant owners to insure their success.
